Running a company online, you now have access to more assistance and sales channels than ever. From phone to email and social media, there is no shortage of ways in which you can interact with your users and consumers. However, one new channel, in particular, is becoming progressively popular, and that is the live chat.
Consumers are extremely restless nowadays, with a study by Hubspot mentioning that 90% rate an immediate action as important or really important when they have a customer service question, with “Immediate” being defined as less than 10 minutes.
What is Live Chat Software?
Live chat software is an online service that allows you to connect much faster with consumers in real-time. Similar to a messenger, live chat allows you to get in touch with numerous consumers at the same time.
In addition to these advantages, making use of live chat also assists you to record more leads, close more sales, and boost consumer complete satisfaction.
How Live Chat Works
At its core, live chat is a simple window that appears on your website to display text, where users can key in it, and you can see and reply from your own backend. Your representative can also see a list of users on the site and approach them with a concern, like in a real shop.
It’s also worth noting that nowadays, live chat installation is reasonably pain-free, as you will mostly have to copy a few lines of codes and incorporate them into your website. Chat support software is ending up being progressively popular, especially with more youthful, more tech-savvy generations.
10 Best Live Chat Softwares for 2020
#1 ProProfs Live Chat
ProProfs Live Chat software is among the very best live chat tools for sites as it supplies real-time solutions to customers in seconds. This fast and user-friendly live chat tool can be set up into any company site instantly, and it allows your support operators to get an edge since they can keep an eye on visitor habits on your site and initiate a chat in the right time.
ProProfs Chat allows you to create extremely tailored chats with visitors that increase engagement and peaks interest quickly. As a live chat option, ProProfs also provides the alternative to produce a total support suite as there are more than 50 combination choices offered.
The company with Polish roots is among the biggest live chat options out there. Their history goes back to 2002 and today, 24,000 consumers use their item, as they undoubtedly make it easy to like their product.
It’s very feature-rich and provides a slick interface that makes interacting with the product a breeze. Besides their sleek chat console, there are apps for PC/Mac in addition to iOS and Android. And as there will constantly be requests that a live chat can’t solve, they deliver an integrated help desk solution.
From chatbots providing modern messaging experiences to positioning the best content to your customers, Kayako has a remarkable set of functions and more. This makes it an ideal option as a top live chat software application for small businesses along with medium to large-scale businesses.
Kayako is an omnichannel service that conveniently integrates with a number of external platforms enabling discussions to be managed from several sources. Linking it with your CRM permits effective workflow mapping which results in a productive, top-quality experience for your revenue generation.
The company funded by Y Combinator counts 12,000 consumers and has been around since2009. Interestingly, their group is dispersed worldwide, suggesting that there is almost always somebody delighted to answer any assistance requests you may have. Besides their 14-days free trial, there is even a complimentary preparation for approximately 20 chats each month, which will be enough to dip your toes in the water.
Significant features consist of the chat automation function that allows you to send automated messages to site visitors that are seeing certain pages. In those cases when you receive plenty of chat demands from countries where you do not even deliver to, Olark lets you merely conceal the chat for certain geographies.
A cutting-edge, multi-channel messaging platform, Acquire.io provides one of its kind premium and totally free live chat software application that makes service accessible to clients. The tool benefits support groups with more interactive, customized, and fast consumer interactions on your site.
Plus, bots are strategically used to onboard new clients by responding to frequently asked questions and intensifying conversations with suitable teams and departments.
JivoChat is a totally real-time conversation software program, with over 300,000 internet sites utilizing it presently, and has its origins in Russia. Their whole appearance is really modern-day, consisting of the real chat tool.
There’s a mobile app for iOS and Android as well as desktop apps for Windows and Mac. There’s even an option to receive a call with JivoChat, which goes through a third-party VoIP service. You can find it available as a desktop app for Windows and Mac, or as a mobile app on both iOs and Android, while prices are really appealing, with a $13 per agent is fairly low but even the free option consists of up to 5 agents.
A user-friendly interface and a fast and easy application procedure demarcate Comm100 as a specialized live chat system from its competitors in the market. Heavy on features, the live chat tool has actually been designed to push customer complete satisfaction rates by interacting and engaging with customers in real-time.
Considered one of the very best live chat support software, it offers a first-class messenger platform that suits companies of all types and sizes.
#8 Pure Chat
Pure Chat is another complimentary live chat software application, and the pledges the Arizona-based business makes like “limitless chats with unlimited operators” are quite bold.
Another totally free function is Aribot.ai, a chatbot assisting you to record leads, book appointments, and even accept payments, while you only need to pay for it if you desire PRO features like real-time visitor analytics and automatic chat signals.
A leading contender in the live chat software to consider in 2020, Freshchat is a live interaction system that is modern-day, user friendly, and economical. It drives companies to utilize all of their customer conversations throughout domains like support, sales, or marketing to develop long-term relationships with their customers.
Providing a familiar interface, it highlights robust team cooperation with a smart chat distribution system.
A chatBot is an industry-leading AI-powered live chat software application that lets you develop an intelligent virtual assistant to respond to common questions on autopilot.
The drag-and-drop visual contractor makes it simple to develop conversational responses for different scenarios, which is a big convenience for both little and big services alike, while it offers you the chance to scale your customer support department without hiring more operators.